FAQs

What is Unlimited Tweaks?

When it comes to website maintenance, there is always a need for minor changes to the site’s styling or fixing some creepy CSS bugs. All such tasks which take 30 minutes or less are referred to as unlimited tweaks. Any additional work can be requested at hourly price of $25/hour. 

How often do you upgrade WordPress, plugins and themes?

All updates are usually applied within 24 hours. We take special care of the update process and create a backup before making any changes to your site.

How do you handle backups?

We take care of daily backups using our backup partner BlogVault and our self hosted backup system that creates two copies of your site daily. One backup is stored with BlogVault’s storage and another with Amazon S3, the most secure and reliable way of storing data on the cloud. We maintain a backup history of your site depending upon your plans. In case of emergency we will work with you to get your site up and running.

How do you ensure my site’s security?

We use security tools from experts, Sucuri. In rarest of case, if your site gets compromised we will take quick action to clean up and restore the site. When you signup with us, we will perform a security audit on your site and take necessary steps to improve the site’s security.

What if my site breaks after a WordPress / Plugin / Theme upgrade?

If it’s a known issue, we will fix it immediately and send a report to your e-mail address. If it’s not possible to fix the issue immediately then we will roll back the site to a backup created before the upgrade .

Depending on the nature of issue, we will dedicate an hour to fix it. If it turns out to be something complex and needs more time then we’ll come up with a time and price estimate and let you make the decision to fix it or roll back to a previous backup.

Do you provide Web Hosting?

No, we don’t. But, if you need help with selecting a web host, we will be happy to assist you and make some good recommendations depending upon your requirements and budget.

What if I use Windows Hosting?

Linux is recommended for WordPress. Using Windows hosting may limit some of our services and features. If you are comfortable with making a shift to Linux hosting we will be happy to help you with the site migration. If not, we can continue with your current web host or cancel your subscription with us.

Do I need to change my web host?

No, not at all. We have already worked with a lot of web hosts.

How do I pay?

All payments are currently handled via PayPal. After you signup, you will be added to our recurring billing system and will be charged automatically each month until you cancel. Since, payments are handled via PayPal we DO NOT store your credit card information.

Can I upgrade my plan?

Yes, we would love to offer best of our services. If you need to upgrade, simply drop us an e-mail through our contact form.

How do I cancel my subscription?

We would be sad to see you go. But, if you think it’s really the time to move on then you can submit a cancellation request.

Do you offer discounts for more than one website?

Yes! We will be glad to maintain all of your sites. Drop us a request for custom package using this link and we will work with you to build a custom package that fits all your requirements.

Do you offer any discounts for Non-profits?

Yes! We will be more than happy to be a part of a noble cause. Share the details with us via our contact form and we will take care of the rest.

How do I request additional support / development hours?

All of our users are eligible to buy additional support hours at a discounted price, you can use this link to order 1 hour of additional support. Depending upon your requirements we will send you a custom quote for the work and the price of 1 hour will be adjusted with total cost.

Here’s a short list of items that we can help you with:

  • HTML, CSS troubleshooting
  • Styling elements with CSS
  • Optimization of CSS, Javascript and Images
  • Content publishing & image addition
  • Creation of basic graphics like call to action buttons, banners etc.
  • WordPress Consulting
  • Theme & Plugin Audits
  • Plugin installation and implementation
  • Theme installation and implementation

Can you build a new website or re-design my existing site?

Yes! We have got expertise with WordPress and will be happy to help you build a better online presence. Reach us via our contact form and we can work together on your new site.